All vehicles, which are used for the excursions, are officially licensed. The drivers are strictly notified to keep the road rules and never exceed the speed limits.
The customer service is on duty 24 hours. In cooperation with the tour coordinators the customer service staff is managing any kind of emergency situation. “M&B” has a good relationship with the Japanese consulate, which always delivers support in case of the lost documents, accidents and illnesses of the passengers. American Medical Clinic and Euromed clinic give also a helping hand due to a long and friendly cooperation, always providing the best hospitality to our clients.
The most experienced guides in the city work with “M & B”, delivering the best experiences to the guests.
Essential skills of our guides are:
- Fluency in Japanese / English / Italian / Spanish / Portuguese / Chinese / French / Germany etc.
- A friendly approach
- Excellent knowledge of the destination, history and culture of St. Petersburg
- Efficient time management ensuring a perfect fulfillment of the schedule
- People management skills allowing them to lead the group
- Ability to make decisions in the emergency situation.
“M&B” has a tight relationship with many cultural, public, educational and business institutions in the city. In addition to the basic product these suppliers deliver special services for VIP and MICE groups. The world - known theatres, such as : Mariinsky theatre, Alexandrinsky theatre, Hermitage theatre and the Conservatoire arrange exciting back stage visits for the art - lovers.
The educational institutions, such as St. Petersburg University, St. Petersburg University of Culture, Oriental institute arrange meetings with the students and the professors to inform the guests about the education system in the country and to discuss the related issues. Such visits are usually arranged with the help of the St. Petersburg Association for International Cooperation (House of Friendship), meanwhile Japanese Cultural centre in St. Petersburg supports the performers from Japan (theatre, dance, music). Jetro (Japan External Trade Organization) in St. Petersburg helps with the technical visits within different fields of industry and science.